{"id":68801,"date":"2023-09-05T14:06:23","date_gmt":"2023-09-05T14:06:23","guid":{"rendered":"https:\/\/geels.net\/?p=68801"},"modified":"2023-09-05T14:06:23","modified_gmt":"2023-09-05T14:06:23","slug":"bt-is-making-a-major-change-for-thousands-of-customers-from-today-check-if-youre-affected-the-sun","status":"publish","type":"post","link":"https:\/\/geels.net\/beauty\/bt-is-making-a-major-change-for-thousands-of-customers-from-today-check-if-youre-affected-the-sun\/","title":{"rendered":"BT is making a major change for thousands of customers from TODAY \u2013 check if you\u2019re affected | The Sun"},"content":{"rendered":"

BT is making a major change which will affect thousands of customers.<\/p>\n

The telecoms giant is pushing ahead with its plan to scrap traditional landline phone lines from today for new users.<\/p>\n

<\/p>\n

It will see the\u00a0traditional home phones replaced with new digital phones, requiring all homes to have an\u00a0internet connection.<\/p>\n

Everything that is connected to phone lines will need to be reviewed such as door entry systems and alarms.<\/p>\n

BT launched its\u00a0Digital Voice programme back in 2019, with the plan being deemed controversial.<\/p>\n

From today new customers will no longer be offered landline phones and existing customers switching onto a new contract will also be transferred to the new service.<\/p>\n

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End of traditional landline phones as BT makes MASSIVE change <\/h3>\n

Openreach, the wholesale provider, has already stopped selling the old landlines in more than 500 areas \u2013 covering 4.6million homes.<\/p>\n

This includes communications providers on its network, such as BT, Sky, TalkTalk, and Vodafone.<\/p>\n

Just under 10million lines still need to move to the new system before BT switches off the old analogue system in December 2025.<\/p>\n

The switch would mean that households will need to get either a broadband connection to be able to make digital calls with their landline or a\u00a0new mobile phone.<\/p>\n

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There were concerns from charities when the plans were first announced that elderly or vulnerable Brits could be left\u00a0isolated by the move.<\/p>\n

An investigation also found that the move would leave thousands of vulnerable customers at risk of not being able to phone the emergency services during power outages.<\/p>\n

Regulator Ofcom said at the time that millions of households didn't have access to the internet.<\/p>\n

Following this BT temporarily halted the planned roll out, plans then resumed in June after the company said it had addressed the concerns.<\/p>\n

BT said it will ensure that vulnerable and elderly households are kept connected by providing free handsets that switch between using broadband and mobile network signal during power cuts.<\/p>\n

An Openreach spokesperson said: \u201cSince the retirement of BT\u2019s analogue network was first publicised, we\u2019ve been working closely with Communications Providers to migrate their customers onto digital technologies\u00a0ahead of the 2025 deadline.<\/p>\n

\u201cWe\u2019ve conducted extensive trials since 2020 to identify and iron out issues, and we\u2019ve already stopped selling analogue products in more than 500 exchange areas \u2013 covering some 4.6m premises. <\/p>\n

"This stop-sell process will extend nationwide in early September for any customers who don\u2019t have an agreed exemption.<\/p>\n

\u201cWe\u2019re proud of our multi billion pound investment to bring faster, more reliable Full Fibre broadband to 25million homes and businesses across the country, and we\u2019re determined to deliver a world-class, modern and reliable communications network for the entire UK.\u201d<\/p>\n

What if I'm vulnerable?<\/h2>\n

BT previously told The Sun that for now it won't be proactively switching customers who fall under a number of categories.<\/p>\n

This included households with:<\/p>\n